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How lotary Handles Your Personal Data

At lotary, we are clear about what personal data we collect, why we collect it, and how long we keep it — because you have the right to…

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What Data We Collect and Why

lotary Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with lotary, we collect the information needed to verify your identity, process transactions through UPI, Paytm or PhonePe, and deliver account services. This includes your name, contact details, device identifiers, and payment reference data tied to your chosen payment method. We

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do not sell your personal data to third parties. Data shared with payment processors — including UPI handles, Paytm wallet references, or PhonePe transaction IDs — is used solely to complete your requested transactions. Access to your data internally is limited to staff who need it
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to operate the platform. This policy is governed by applicable Indian data-protection law, and your rights under that law apply in full where lotary operates in your region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of what we hold, or need to correct something on your account, our privacy support team is reachable through the channels below. We aim to respond to all data-related requests within 30 days of receipt.

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Privacy Email

Send a written data request or correction notice to our dedicated privacy address. We log every request on receipt and aim to send a full response or acknowledgement within 30 days of your message reaching us.

Live Chat Support

Our support chat is available around the clock inside your account dashboard. For privacy questions, select the 'Account & Data' topic so your query reaches the right team member without additional routing delays.

Help Centre Portal

The Help Centre inside lotary carries a dedicated privacy section where you can submit structured data access or deletion requests. Responses are tracked through the portal so you can check their status at any time.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Protecting the data tied to your lotary account is a practical commitment — from how cookies work in your browser to how long we keep your transaction records…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you…

Account Security

Your account password is stored as an encrypted hash — we cannot read it, and neither can our support staff.

Data Retention

We keep transaction records and account activity logs for the period required under applicable Indian law, typically up to five…

Payment Data Handling

Payment details you enter for UPI, Paytm or PhonePe transfers are passed directly to the payment processor over an encrypted…

Right to Access and Correction

You can request a copy of all personal data we hold about you at any time.

Third-Party Sharing

We share data only with the processors needed to run your account — payment gateways, identity-verification services, and fraud-detection partners.

Common Questions About Your Data at lotary

These questions cover the data rights most frequently asked about by account holders in India — from what we collect to how you can request that we delete it. If your question is not here, our privacy support team is reachable via live chat or email.

We collect your name, email address, phone number, date of birth for eligibility checks, and device identifiers. If you deposit via UPI or Paytm, we also retain the transaction reference associated with that payment for our records.

Data may be processed by our payment and identity-verification partners, some of whom operate internationally. Any cross-border transfer is covered by contractual protections that align with applicable Indian data-protection requirements.

Submit a data access request through the Help Centre portal or by emailing our privacy team. We aim to send a full data export within 30 days. You will need to verify your identity before we release the file.

Yes. You may request deletion of your personal data where no legal obligation requires us to keep it. Transaction records tied to regulatory requirements are retained for the period set by applicable Indian law before deletion.

We retain account records for the period required under applicable Indian law — generally up to five years after account closure. Once that period ends, personal data is either deleted or fully anonymised per our retention schedule.

No. Your UPI PIN, PhonePe credentials and Paytm wallet password are never stored on our servers. We record only the transaction reference number and outcome so we can reconcile your account balance accurately.

Reach our privacy team first via email or the Help Centre so we can investigate. If you remain unsatisfied, you have the right to raise a complaint with the relevant data-protection authority under applicable Indian law.

How lotary Handles Your Personal Data

Reach Us About Your Privacy Rights

Privacy Email

Live Chat Support

Help Centre Portal

How We Protect and Manage Your Account Data

Cookie Policy

Account Security

Data Retention

Payment Data Handling

Right to Access and Correction

Third-Party Sharing

Common Questions About Your Data at lotary

01 What personal data does lotary collect when I open an account?

02 Does lotary share my data with third parties outside India?

03 How can I request a copy of the data lotary holds about me?

04 Can I ask lotary to delete my personal data?

05 How long does lotary keep my account data after I close my account?

06 Are my UPI and PhonePe payment details stored on the lotary platform?

07 Who do I contact if I believe my privacy rights have been violated?

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